fbf77 Responsible Gaming

At fbf77, we believe that gambling should be an enjoyable leisure activity — one that is kept firmly within personal boundaries and never allowed to negatively affect a player's financial wellbeing, mental health, or relationships. Our responsible gaming programme is built on the understanding that a small number of people who gamble will develop harmful patterns, and that a genuinely responsible operator must provide meaningful tools and clear information to help those individuals.

fbf77 is committed to operating a fair, transparent, and socially responsible platform for all Bangladesh players. This means we do not target vulnerable individuals with promotional material, we enforce strict age verification at registration, we make player protection tools easy to access from any account dashboard, and we train our support team to recognise and sensitively respond to signs of problem gambling.

We also commit to never using tactics designed to keep players gambling beyond their means — such as misleading bonus terms, hidden wagering requirements, or pressure campaigns. Every promotion on fbf77 carries clear and honest terms, and players are always free to withdraw their available real-money balance at any time.

fbf77 operates a strict 18+ policy. Gambling services on this platform are available exclusively to adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to all Bangladesh players regardless of the payment method used or the type of game played.

Age Verification at Registration

All new players are required to confirm their date of birth during the registration process. fbf77 reserves the right to request supporting documentation — such as a National Identity Card (NID) or valid passport — to verify that the player is of legal age before permitting any real-money betting activity. Where there is any reasonable doubt about a player's age, the account will be suspended pending successful age verification.

Consequences of Underage Gambling

If fbf77 has reasonable grounds to believe that an account has been registered or used by a person under the age of 18, we will take the following steps immediately:

• Suspend the account and freeze all funds pending investigation
• Conduct a full review of all transactions made on the account
• Withhold any winnings generated during the period of suspected underage use
• Return the net deposited amount (minus any winnings) in line with our legal obligations
• Permanently close the account and flag it to prevent re-registration

Protecting Young People in Your Household

If you share a device with young people, we strongly recommend using device-level parental controls or browser filtering software to prevent access to gambling websites. Never share your fbf77 login credentials with anyone, and always log out of your account after each session when using a shared device. Leaving an account logged in on a shared device is one of the most common ways minors gain unintended access to gambling platforms.

fbf77 provides a comprehensive set of player protection tools that are accessible directly from your account settings at any time. These tools are designed to give you granular control over your gambling activity. We encourage every player — not just those experiencing difficulties — to use these tools as part of healthy gambling habits.

How to Set Deposit Limits

Log in to your fbf77 account and navigate to the Responsible Gaming section of your account dashboard. Select "Deposit Limits" and choose your preferred limit period: daily (resets at midnight Bangladesh Standard Time), weekly (resets on Monday at midnight BST), or monthly (resets on the first day of each calendar month). Enter the maximum amount in Bangladeshi Taka that you wish to deposit within that period and confirm your selection. The limit takes effect immediately.

Important: If you wish to increase a deposit limit, the new (higher) limit will not take effect for 7 days after your request. This cooling-off period is intentional and is designed to prevent impulsive decisions. Decreases to deposit limits take effect immediately.

How to Set a Loss Limit

In the same Responsible Gaming section, select "Loss Limits". Choose a daily, weekly, or monthly period and enter the maximum net loss (in ৳ Taka) you are comfortable with. When your net losses reach this threshold within the chosen period, your account will be restricted from placing further bets until the period resets. Loss limit increases follow the same 7-day delay rule as deposit limit increases.

How to Activate Reality Checks

Reality check reminders can be activated from the Session Settings area of your account. Choose your preferred interval — 30, 60, or 90 minutes — and fbf77 will display an on-screen notification at each interval showing your current session duration, the number of bets placed, and your net win or loss. You can choose to continue playing or end your session at this point.

Self-exclusion is the most powerful tool available to players who feel their gambling has become a problem. When you self-exclude from fbf77, your account is fully locked for the duration of the exclusion period. You will not be able to log in, place bets, make deposits, or access any gambling feature on the Platform.

Available Exclusion Periods

• 6 months — suitable for players who want a meaningful break and time to reassess their habits
• 1 year — recommended for players who have experienced noticeable negative impacts from gambling
• 2 years — for players seeking a longer-term commitment to stopping
• Permanent / Indefinite — for players who wish to stop gambling entirely with no set end date

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways:

• 1 Via Your Account Dashboard Go to Account Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period and confirm. The exclusion takes effect within one hour of your request.
• 2 Via Our Support Team Email [email protected] with the subject line "Self-Exclusion Request". State your registered username and your desired exclusion period. Our team will process the request immediately and confirm by return email.
• 3 Confirmation and Account Lock You will receive an email confirmation once your exclusion is active. Your account will be inaccessible and you will be opted out of all marketing communications for the duration of the exclusion.

Reactivating Your Account After Exclusion

For fixed-period exclusions (6 months, 1 year, 2 years), you may request reactivation once the full exclusion period has elapsed. To reactivate, you must contact our support team directly — accounts do not auto-reactivate when the period ends. Before reactivation, we will ask you to confirm you wish to resume and recommend a responsible gaming consultation. Permanent exclusions cannot be reversed.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a gambling problem do not realise it until the financial or emotional consequences have already become serious. The warning signs below are commonly associated with gambling that has moved beyond healthy recreational play.

If you recognise several of these signs in your own behaviour — or in the behaviour of someone close to you — it is important to take action sooner rather than later. Seeking help early leads to significantly better outcomes.

The following questions are based on widely used problem gambling screening tools. Answer each question honestly — this is purely for your own reflection and no responses are recorded or sent to fbf77. If you answer "yes" to four or more questions, we recommend reaching out to a support service.

Reaching out for help with a gambling problem is a sign of strength, not weakness. If you are concerned about your own gambling, or about the gambling behaviour of someone close to you, the following options are available.

Contact fbf77 Directly

Our customer support team is available 24 hours a day, seven days a week. If you contact us about a gambling concern, you will be connected with a team member who has received responsible gaming training. We can help you activate any player protection tool, initiate self-exclusion, or simply listen and point you toward appropriate resources.

Support email: [email protected] — please use the subject line "Responsible Gaming Support" to ensure your message is prioritised.

Steps to Take Right Now

• 1 Pause and Reflect Stop gambling for at least 24 hours. Use the fbf77 time-out tool to lock your account while you assess how you are feeling.
• 2 2 Set Hard Limits Log in and reduce your deposit and loss limits to an amount that reflects your actual disposable income — not what you hope to win back.
• 3 Talk to Someone Tell a trusted family member or friend how you are feeling. Isolation makes problem gambling significantly worse. Sharing your situation reduces the power it holds.
• 4 Seek Professional Support Contact a trained counsellor or mental health professional who specialises in behavioural addictions. In Bangladesh, mental health services are available through government hospitals in Dhaka, Chittagong, Sylhet, and other major cities.
• 5 Self-Exclude if Needed If you feel you cannot stop on your own, use fbf77's self-exclusion tool or email us immediately. There is no shame in needing a firm boundary — it is the most responsible step you can take.

Supporting a Family Member

If someone in your household — a spouse, parent, sibling, or child — appears to be gambling excessively, you can contact fbf77 on their behalf. We are unable to disclose account information to third parties, but we can provide guidance on how to approach the conversation and what resources are available in Bangladesh. Reach out to us at [email protected].

Even for players who are not experiencing problems, following safer gambling habits makes the experience more enjoyable and keeps it firmly in the category of entertainment. The principles below are recommended for every fbf77 player in Bangladesh.

Treat Gambling as Entertainment, Not Income

The house edge means that over time, most players will lose more than they win. This is simply how gambling is designed. Treat your gambling budget the same way you would budget for any other leisure activity — decide in advance how much you are prepared to spend for the entertainment value, and accept that this money may not come back. Never gamble with money you need for rent, food, bills, or savings.

Set a Budget Before Every Session

Decide how much you are going to deposit before you log in — not while you are already playing. Use fbf77's deposit limit tool to enforce this boundary automatically. When your session budget is spent, your session ends. Do not top up mid-session.

Set a Time Limit as Well as a Money Limit

Time passes quickly during a gambling session. Use fbf77's reality check reminders to keep track of how long you have been playing. Decide in advance how long you will play — for example, one hour — and stick to it. Taking regular breaks improves decision-making and helps prevent the tunnel vision that leads to chasing losses.

Never Gamble Under the Influence

Gambling while under the influence of alcohol or other substances significantly impairs judgement and risk assessment. Avoid gambling if you are not in a clear-headed state. Decisions made while impaired are almost always ones you will regret the following day.

Balance Gambling with Other Activities

A healthy relationship with gambling means it is one of several leisure activities you enjoy — not the primary source of excitement, social connection, or escape in your life. If you find yourself turning to fbf77 out of boredom, stress, or loneliness rather than for genuine entertainment, that is a signal worth taking seriously.

Keep Track of Time and Money Spent

Use the account history feature on fbf77 to review your actual deposit, withdrawal, and net win/loss figures over the past month. Many players are surprised by their actual spending when they look at the numbers objectively. Regular reviews help you make informed decisions about your gambling habits.